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Mrs Zubaida Umar, Director-General, National Emergency Management Agency (NEMA), has appealed for continues collaboration with stakeholders and customers for effective service delivery.
She stated this at a sensitisation rally in commemoration of Customer Service Week on Friday in Sokoto.
The Newsmen reports that the event, with a theme: ”Mission Impossible” was organised by the agency as part of 2025 customer service week activities.
Umar, represented by the Zonal Head, Alhaji Aliyu Kafindangi, said: “The heart of a successful agency lies on its commitment to delivering exceptional services to its customers and stakeholders.
”In our case, those we served are often the most vulnerable members of society, victims of emergencies and disasters.
”Our customers, whether they are victims of natural disasters, displaced persons, or communities impacted by disasters, rely on us for timely, efficient, and compassionate assistance.” She said.
She observed that as emergency managers, the quality of services the agency delivered was akin to a difference between life and death.
She added that NEMA activities covered millions of Nigerians whose lives and livelihoods depend on agency’s efficiency, empathy, and professionalism.
” Agency is responding to disasters, coordinating humanitarian relief, managing internally displaced persons’ camps, or strengthening community resilience.
” Our success is measured by the trust and satisfaction of the people we serve,” Umar added.
She explained that NEMA mandate demands more than just coordination of emergency response, it demands excellence in every action and integrity in every process.
The D-G stressed that quality assurance ensures that every relief effort reaches the right people, at the right time, with the right resources.
” Compliance strengthens public trust and aligns our humanitarian interventions with national policies and international standards,” he said.
According to her, the customer service week is a global awareness initiative that recognises the essential role of customer service in organisations and the people who provide those services.
She underscored the importance of recognising the contributions of each customer towards achieving the set mission.
”Whether you are in the frontline of disaster response, logistics, planning or administration, your work is an integral part of emergency management.
”It is through your efforts that we are able to coordinate swift and effective responses to disasters/emergencies across the country,” she confirmed.
The DG commended the staff of the agency for their resilience and proactive efforts in discharging their duties, adding that their professionalism and dedication speaks volumes about NEMA’s core values of service, integrity and humanity.
Responding, the NIgerian Security and Civil Defense Corps (NSCDC) representative, Mr Benjamin Tijjani, said service to humanity is a calling not just a responsibility that needed coordination, response, providing relief to affected persons and strengthening the preparedness.
Tijjani said the collective mission is to make the impossible possible and to ensure that hope endures even in the most challenging circumstances.
Newsmen reports that stakeholders pledged collaborative efforts toward strengthening a service culture where every Nigerian, no matter their circumstance, feels heard, valued, and supported.
The event featured display of disaster response and safety working tools, presentations, questions and answers.
It was attended by Federal Road Safety Corps (NSCDC), Police, Federal and State Fire Service, Read Cross Society, Emergency Nurses Association of Nigeria among others.
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