 has unveiled a Public Complaints Unit dedicated to addressing grievances against its personnel.){kind=link}
In a bold step to boost transparency and public trust, the Katsina State Safety and Road Traffic Authority (KASSAROTA) has unveiled a Public Complaints Unit dedicated to addressing grievances against its personnel.
Announced by the Authority’s Public Relations Officer, Abubakar Marwana Kofar Sauri, the unit—operating under the PRO’s office—will serve as a channel for members of the public to report incidents of bribery, excessive force, abuse of power, and other unprofessional conduct by KASSAROTA officers.
The Director General of KASSAROTA, Major Garba Yahaya Rimi (rtd), who also holds the traditional title of Tafidan Kauran Katsina and is the District Head of Rimi, is spearheading the initiative. He emphasized that the unit reflects Governor Malam Dikko Umaru Radda’s reform agenda to instill discipline, uphold citizens’ rights, and enhance the Authority’s operational efficiency.
Beyond complaints, the unit will welcome public suggestions on improving service delivery, and will ensure thorough investigations of allegations, with disciplinary measures taken where necessary.
KASSAROTA reaffirmed its mandate to protect lives—not intimidate them—and urged all road users to strictly obey traffic laws to avoid sanctions.
“This Authority stands for safety and service, not harassment or extortion,” the statement read, encouraging full cooperation from the public.
About The Author
