, Katsina State Command, has joined the global observance of the 2025 Customer Service Week, with a renewed pledge to deliver efficient,){kind=link}
The Federal Road Safety Corps (FRSC), Katsina State Command, has joined the global observance of the 2025 Customer Service Week, with a renewed pledge to deliver efficient, people-centered, and accountable services to road users across the state.
Speaking with journalists at the Command Headquarters in Katsina on Tuesday, October 7, 2025, the Sector Commander, Corps Commander Maxwell Kaltingo Lede, emphasized the significance of the annual celebration and its alignment with the Federal Government’s Servicom initiative, which serves as a framework for improved public service delivery in Nigeria.
“Customer Service Week is celebrated internationally to appreciate the efforts of service providers and recognize their role in building stronger relationships with the public,” Lede explained.
He described Servicom as a social contract between government agencies and citizens, symbolizing the right of every Nigerian to receive quality, transparent, and timely services from public institutions.
“As a people-focused organization, FRSC is not only concerned with enforcing traffic laws but also with saving lives through education, enlightenment, and advocacy,” he said.
The Commander noted that the FRSC provides a wide range of services beyond enforcement, including driver’s licence and number plate production, road safety campaigns, and regular engagement with motorists through media platforms, markets, motor parks, and places of worship.
According to him, the week-long celebration kicked off on Monday with an awareness rally across Katsina metropolis to sensitize motorists on the value of customer service and mutual respect in public interactions.
Highlighting this year’s theme, “Mission Possible,” Lede said it underscores the Corps’ belief that excellence in service delivery can be achieved through commitment, professionalism, and empathy.
“To be an advocate of quality service, one must master the job, show patience, tolerance, adaptability, and compassion toward the public. These are the true pillars of effective service delivery,” he noted.
He added that the Command would recognize outstanding personnel and key stakeholders who have demonstrated exceptional dedication to customer satisfaction during the celebration.
Lede further urged residents to make use of the FRSC Mobile Application, which enables users to
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