 has released a new set of draft guidelines for the operation of Automated Teller Machines (ATMs) across the country, aimed at improving){kind=link}
By Fatima Mukhtar
The Central Bank of Nigeria (CBN) has released a new set of draft guidelines for the operation of Automated Teller Machines (ATMs) across the country, aimed at improving service delivery, security, and customer protection.
The new draft, issued on October 9, 2025, replaces the previous framework and seeks to address long-standing issues such as frequent machine downtime, failed transactions, and poor accessibility in rural and semi-urban areas.
According to the document, banks and ATM service providers must ensure that failed transactions on customers’ own bank ATMs (“On-Us” transactions) are reversed instantly or within 24 hours in cases of technical issues. For transactions carried out on another bank’s ATM (“Not-On-Us”), reversals must be completed within 48 hours.
The CBN also directed that ATMs must not remain out of service for more than 72 consecutive hours without notice, and each operator is required to deploy at least one ATM per 5,000 issued payment cards. Compliance will be phased, 30 percent by 2026, 60 percent by 2027, and full compliance by 2028.
The guidelines emphasise improved accessibility, mandating that at least two percent of deployed ATMs should be equipped with features for visually impaired users. Machines must also display helpline contacts, provide receipts on request, and operate in well-lit, secure locations.
To curb fraud, all ATMs are to be equipped with anti-skimming devices, surveillance cameras, and must comply with global Payment Card Industry Data Security Standards (PCI DSS).
The apex bank said the new framework is designed to enhance public confidence in the banking system and ensure fair treatment for customers. It added that the move will promote financial inclusion and support the reliability of electronic payment systems nationwide.
The CBN has invited comments and suggestions from stakeholders and the public, with feedback expected to be submitted before October 31, 2025, ahead of the final implementation of the policy.
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