The Director-General (D-G) of National Emergency Management Agency, (NEMA), Mrs Zubaida Umar, says agency will continue to prioritize stakeholders and customers collaborations for effective service delivery.
Umar, represented by Zonal Officer, Alhaji Aliyu Kafindangi, stated this at a sensitization rally in commemoration of customer service week organized by NEMA on Monday in Sokoto.
” The heart of a successful agency lies on its commitment to delivering exceptional services to its customers and stakeholders.
” In our case those we serve are often the most vulnerable members of society, victims of emergencies and disasters.
” Our customers, whether they are victims of natural disasters, displaced persons, or communities impacted by disasters, rely on us to provide timely, efficient, and compassionate assistance, ” Umar said.
She stressed that as the emergency managers, the quality of the services we deliver can often be the difference between life and death and are above and beyond always.
According to her, the Customer Service Week with theme ”Above and Beyond” is a global awareness initiative that recognizes the essential role of customer service in organizations and the people who provide those services.
She underscored the importance of recognizing the contributions of each of customers towards achieving our mission.
” Whether you are in the frontline of disaster response, logistics, planning or administration, your work is a critical part of emergency management.
” It is through your efforts that we are able to coordinate swift and effective responses to disasters/emergencies across the country, ” she added.
The Director General commended members of staff of the agency for their resilience in the proactive efforts of their duties, stressing that their professionalism and dedication speaks volumes about NEMA’a core values of service, integrity and humanity.
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